Bluebonnet Plumbing
scales without a dispatcher.
Austin solo plumber working 60-hour weeks, missing 40% of incoming calls because he was under sinks. Hated the idea of hiring an office assistant. Wanted the text-back system to be the dispatcher. We built it that way.
- Plumbing · residential
- Austin + Round Rock + Cedar Park
- Bundle + AI receptionist
- 7 months
- T/01Week 0Workflow audit
Tracked one week of his calls — 47 inbound, only 28 answered, 12 voicemails returned. 7 booked.
- T/02Week 2Text-back live
Auto-text + Calendly integration. Customer can book a slot directly from SMS.
- T/03Week 6AI receptionist added
Trained the AI on his standard objections (price, scheduling, scope). Handles 70% of qualifying calls.
- T/04Month 4Capacity hit
Booking 34 jobs / mo solo. Started a waitlist for non-emergency drain work.
- T/05Month 7Hiring decision
Hired an apprentice to keep up with demand. Still no office staff — system runs intake.
"I'm allergic to having an office. The text-back plus the AI is basically a dispatcher I don't have to manage. Booked twice the work this year, no payroll added."
See if your shop fits the next file.
Twenty-minute demo. We'll show you the system live on a fake call to your business and tell you straight whether the bundle would move the needle.