Gulfshore Plumbing Co.
books the storm emergencies before competitors do.
Tampa plumbing shop competing against six larger companies during hurricane season. Phones ring constantly during a storm — flooded homes, sewage backups, broken water heaters — but most calls go unanswered while crews are already in basements. We deployed text-back system-wide. Storm-call conversion doubled by week three.
- Plumbing · res & emergency
- Hillsborough + Pinellas counties
- Bundle only
- 4 months · pre-season launch
- T/01Week 0Pre-season audit
Reviewed prior storm-season call logs. 1,400+ calls during peak weeks, 59% unanswered. Estimated $180k in lost service revenue.
- T/02Week 1Site + texting live
New site with storm-emergency landing page + auto-text. Tested with team across 3 phone lines.
- T/03Week 2First storm test
Severe weather Friday night → 87 calls in 4 hours. 81 got texts back, 64 replied, 38 trucks dispatched by Monday.
- T/04Month 2Refining the script
Tweaked auto-text to ask for address + photo of the damage upfront. Cut average phone-tag down to one round.
- T/05Month 4Hurricane peak
Booked 79 service calls in the highest week. Old peak record was 32. Crew added a second emergency truck to keep up.
"Before this, every storm felt like Christmas morning we couldn't get to the presents. Phones ringing nonstop and nobody can pick up. Now the text-back catches them while we're literally bailing out a basement."
See if your shop fits the next file.
Twenty-minute demo. We'll show you the system live on a fake call to your business and tell you straight whether the bundle would move the needle.