Peach State Plumbing stacks reviews. Climbs the map pack.
Atlanta plumber with 41 lifetime Google reviews competing against shops with 600+. Knew reviews drove map pack ranking but never had time to ask. We turned the asking on, and our team handled every reply. 246 new reviews in 9 months — slower than some shops but steady, and the rating climbed.
- Trade
- Plumbing · residential
- Service area
- ATL metro + 3 surrounding counties
- Plan
- Local Authority
- Length
- 9 months
- Step 1Week 0Review request audit
Found they were asking ~8% of customers for reviews — sporadic, by email, mostly ignored.
- Step 2Week 1Auto-text live
Every closed job triggers an SMS within 6 hours: "how'd we do? one tap to leave a Google review." First 2 weeks: 19 new reviews. Reply rate higher than we expected.
- Step 3Month 2Replies on
Our team began replying to every review within 48 hours. Steady cadence: about a dozen new reviews + replies posted weekly.
- Step 4Month 5First map pack lift
Crossed into top 3 for primary keyword in their core zip. Two more zips followed by month 7. Core ATL zip is brutal — still working on it.
- Step 5Month 9Compounding
Reviews now generating ~1.6× the lead volume of paid ads they ran prior. Cancelled the Angi subscription for one of three branches.
"We always knew reviews mattered. Never had time. Now it just happens — every customer gets asked, every reply gets handled. The map pack came as a bonus."
See if your shop fits the next file.
Thirty-minute demo. We pull up your Google Business Profile live and tell you straight whether the system would move the needle.